Direct Radiology

Direct Radiology Fairfield is looking for an Office Supervisor to join our team on a Full-time basis. This is the perfect opportunity for someone who is wanting to take their career to the next level and thrives in a fast-paced and busy environment. 

• Lead and support a team of 4 receptionists, ensuring smooth daily operations
• Oversee onsite administrative tasks and workflows
• Enjoy perks like underground parking and your own private office

This role will oversee the smooth and efficient operation of the administrative function, provision of bookings, and billing support. You will seek opportunities to improve the delivery of premium service, and coach and develop our passionate admin workforce.

Start date: January 2025

Responsibilities 

• Working closely with our Site Chiefs, and Assistant Regional Managers to ensure the day-to-day management of the clinic.
• Identify opportunities to continuously improve the admin function to achieve maximum efficiencies and enhance the patient experience.
• Foster a positive team environment where team members are engaged and motivated.
• Drive our patient-first culture, ensuring prompt and satisfactory service to patients and referrers.
• Utilise leadership expertise to manage escalations and resolve complex queries relevant to billing, banking, and Medicare.
• Provide ongoing training, coaching, and development to team members, while setting performance expectations and providing regular feedback

You Will Have

• Strong existing leadership and customer service experience
• Background in admin or medical practice management 
• Experience in medical imaging or Radiology admin would be preferred but is not essential
• Ability to build and maintain strong working relationships with patients, referrers, and teammates
• High level of attention to detail and confidentiality
• Solid organisational and time management skills is essential
• High level of computer literacy
• Knowledge of Medicare rules and legislation will be highly regarded

About Us

Direct Radiology is an imaging group with clinics located in Fairfield, South Melbourne and Monbulk in Victoria. Direct Radiology clinics provide local communities with easy access to affordable medical imaging procedures including X-ray, Ultrasound, CT, MRI, interventional procedures and more.

We are a part of the Integral Diagnostics community, which is a national network of community-based medical imaging clinics including the brands: Capital Radiology, Future Medical Imaging Group, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania Women's Imaging, Lime Avenue Radiology and more. We're a team of over 1,100 medical experts and experienced staff who put people first. Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

We Offer

• A supportive team environment
• Attractive remuneration and benefits
• Paid Parental Leave
• Potential for growth
• Commitment to professional development and education
• Flexible and supportive working arrangements

To Apply

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background. If you have any questions or require any adjustments within the recruitment process, please reach out to careers@capitalradiology.com.au. 

We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date.

To learn more about Direct Radiology and Capital Radiology, follow us on LinkedIn at Capitol Health or visit us at https://www.capitolhealth.com.au/