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Team Leader - Booking Centre

South East Victoria

Team Leader - Booking Centre

  • 492397
  • South East Victoria, VIC
  • Administration
  • Full time

About Us

Capitol Health is a national network of community-based medical imaging clinics including the brands: Capital Radiology, Radiology Tasmania, Imaging Olympic Park, Fowler Simmons Radiology, Women's Imaging and Direct Radiology. We're a team of over 800 medical experts and experienced staff who put people first. We focus on providing affordable imaging services, supported by the latest technology, accessible clinics, and skilled, compassionate staff.

About the Role

An exciting period of transformation and growth for Capitol Health. We are seeking an experienced Team Leader to build and lead a new operational team dedicated to supporting several clinics in Southeast VIC with Medical Bookings.

The Team Leader – Booking Centre will be responsible for developing and leading a team of Customer Service Officers focused on making patient appointments via phone or electronic methods based in our Berwick clinic.

You will also be responsible for ensuring that appointments are made in a timely, accurate and efficient manner, to alleviate multi-tasking workload at the clinic level, allowing patient facing staff in the Capital Radiology clinics the ability to provide their focus to patients and referrers in front of them, improving customer service levels throughout service delivery.

About you

You will have a passion for delivering excellent customer service as well as an appetite for continuous improvement. Utilising your leadership experience, you will train and develop your team to build internal capability to deliver on the success of this new service.

You will also have;

  • Senior medical administration skills
  • Intermediate RIS knowledge
  • Exceptional time management and prioritization skills.

 

We Offer

  • A supportive team environment
  • Attractive remuneration and benefits
  • Paid Parental Leave
  • Potential for growth
  • Commitment to professional development and education
  • Flexible and supportive working arrangements

To Apply

If this sounds like you, we'd love to hear from you! Please submit your application, including CV and cover letter.

We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples. If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please reach out to; Resa Barker at R.barker@capitalradiology.com.au  

Apply Now

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