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Customer Service Officer

South East Victoria

Customer Service Officer

  • 492474
  • South East Victoria, VIC
  • Administration
  • Full time

About Us

Capitol Health is a national network of community-based medical imaging clinics including the brands: Capital Radiology, Radiology Tasmania, Imaging Olympic Park, Fowler Simmons Radiology, Women's Imaging and Direct Radiology. We're a team of over 800 medical experts and experienced staff who put people first. We focus on providing affordable imaging services, supported by the latest technology, accessible clinics, and skilled, compassionate staff.

About the Role

Based in our Berwick clinic, the Customer Service Officer is responsible for booking patient appointments via phone and electronic methods. 

As the first point of contact, this role is primarily responsible for attending to patient booking requests in an efficient and responsive manner. The role will deliver deliver exceptional patient care and customer service, ensuring a values-driven, empathetic, and confidential approach to both patients and referring doctors.

You Will Have

  • Exceptional customer service focus with the ability to positively interact with our patients and referrers
  • Ability to work under pressure with conflicting priorities and meeting strict deadlines
  • Competent data entry skills and high-level attention to detail
  • High level verbal and written communication skills

We Offer

  • A supportive team environment
  • Attractive remuneration and benefits
  • Paid Parental Leave
  • Potential for growth
  • Commitment to professional development and education
  • Flexible and supportive working arrangements

To Apply

If this sounds like you, we'd love to hear from you! Please submit your application, including CV and cover letter.

We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples. If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please reach out to; Mark Anania at

Apply Now

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